Questions, answered plainly

Frequently asked questions

Everything people usually ask before working with us. Pricing-specific questions live on the Pricing page.

How does onboarding work?

After you choose a plan, we run a kickoff call to understand your business, set access to the accounts we need, and agree on a 90-day roadmap. Most engagements go live within one to two weeks of signing.

What makes Nextrix Solution different from other agencies?

You get one dedicated pod instead of a rotating account manager, plain-English reporting instead of vanity metrics, and flexible fixed-term plans instead of open-ended contracts you can't easily exit.

How often will I hear from you?

Growth and Enterprise clients get biweekly working sessions. All clients get a monthly reporting dashboard and can reach their pod directly by email between calls.

What if I'm not happy with the results?

Tell us. Every engagement includes a review point built into the plan term, and we'd rather adjust course early than wait for a term to end. Results depend on many factors outside our control, but our approach and effort don't.

Can I cancel partway through a term?

Plans are billed upfront for a fixed term. See our Refund & Cancellation Policy for details on what's refundable and what isn't.

Do you sign NDAs?

Yes. If you'd like to sign a mutual NDA before sharing sensitive business details, just ask during your first call.

Do you work with businesses my size?

We work with small local businesses through mid-size B2B and SaaS companies. If you're unsure whether you're a fit, get in touch and we'll tell you honestly.

How do I get started?

Send us a message or book a free audit. We'll come back with a first read on where the biggest opportunity is before you commit to anything.

Still have a question?

See pricing FAQ Ask us directly